FAQ

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can place an order as a guest. However, having an account with us offers these benefits:

  • Quick checkout process
  • Easy access to your order status and history
  • Receive updates on new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?

When purchasing online with your credit card, your information is entered into a secure SSL webpage. Your details are encrypted and sent directly to our payment provider's network, where your card and transaction are authorized. We do not store your credit card information on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All transactions are processed in US Dollars. If your card is based in another currency, the total amount will be calculated based on the exchange rate applied by your card issuer at the time of the transaction.

5. HOW DO I SET MY SHIPPING ADDRESS?

Since our website operates in English, all input information, including punctuation, must be entered in English. If your address contains non-English characters, please replace them with similar English characters. For example, change the letter "?" to "c".

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Once the order is processed or shipped, we cannot modify the shipping address. Please ensure your address is accurate, especially if it's a residential address. We recommend avoiding vacation addresses, as customs clearance time may vary.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

Shipping time depends on the option you select at checkout. Once shipped, you will receive an email with your tracking number and the tracking website. We are not responsible for any delays caused by the customs department in your country.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If any items are missing from your order, please contact us immediately at mobello@mobello.store.

IF YOU STILL HAVE ANY QUESTIONS, PLEASE CONTACT US DIRECTLY AT:

Email: mobello@mobello.store